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Marine Service Manager
Region Southeast /
Industry Marine
Position ID 3056
Set against a pristine lake in the foothills of the Blue Ridge Mountains, this opportunity offers more than just a job, it’s a chance to lead, thrive, and enjoy an incredible lifestyle. Our client, a well-established, family-owned and full service marina, is a cornerstone of the upstate SC boating community and they're seeking a Marine Service Manager to take the helm of their top-tier operation. With strong leadership, state-of-the-art facilities, and full support, they need a driven professional to elevate service operations, mentor a skilled team, and enhance efficiency, profitability, and customer retention and satisfaction. This high-impact role is unique, and balances leadership, growth, and the beauty of the great outdoors.
Marine Service Manager
Southeastern - US
Southeastern - US
Our Client:
Our client is a well-established, family-owned staple of the boating community in upstate South Carolina. Located on a stunning lakefront property at the foothills of the Blue Ridge Mountains, they offer not just a career, but a lifestyle, where stunning views, outdoor adventure, and a strong sense of community are present. Their close-knit, team-oriented environment provides the support and resources needed to grow and thrive as a Marine Service professional, while their decades of industry success, strong leadership, and top-tier facilities create an opportunity that is both rare and highly rewarding. With the perfect balance of natural beauty, modern amenities, and a workplace that truly values and takes care of its people, this is more than a job, it’s a lifestyle change and a chance to build a fulfilling career in an incredible place to live.
The Opportunity:
The Marine Service Manager in this operation will lead from the front, by example, and with the full support and backing of leadership, with a focus on driving improvements in efficiency, profitability, customer retention, and providing a consistent, high-quality customer experience. This longstanding Yamaha dealer seeks a seasoned professional to develop and implement processes, mentor and support Technicians and support staff, and oversee the Service department, including aspects of Parts and Warranty. If you're looking for a high-impact role with all the resources in place for success, this is a fantastic opportunity for you to put your leadership skills on display.
Benefits:
- Competitive salary based on experience, with raises and annual performance-based bonuses.
- Financial relocation assistance available.
- Comprehensive benefits package (medical, dental, vision, etc.).
- Access to the dealership's rental fleet as a unique perk.
Duties and Responsibilities:
- Oversee daily service department operations, ensuring efficiency and quality control.
- Evaluate and refine existing service processes to enhance operational efficiency, profitability, and customer retention.
- Train, mentor, and develop Technicians and support staff to enhance capabilities and carry out established processes.
- Strengthen quality and inspection protocols for customer pickup, ensuring a reliable and repeatable process is in place to achieve a consistent and high-quality output from the shop.
- Assist technicians in diagnostics and repair challenges as needed.
- Maintain strong customer relationships and address service concerns proactively, managing customer expectations from first contact.
- Collaborate with the Parts and Warranty departments for seamless workflow.
- Assist in hiring and retaining top talent for the service department.
- Develop, implement, and analyze key performance indicators (KPIs) to drive continuous improvement.
- Help to manage other elements of the business outside of the shop as required, such as storage facilities.
Qualifications:
- The ideal candidate will have Yamaha Marine certifications and multi-year experience as a Service Manager in a Yamaha Marine dealership.
- Prior experience as a Marine Service Manager strongly preferred; Lead Techs or Shop Foremen with strong and demonstrated leadership skills will be considered.
- Hands-on approach to leadership is required for this role, including but not limited to active involvement in training, troubleshooting, and workflow optimization.
- Strong background in diagnostics, repairs, and service operations pertaining to outboard engines.
- Must have a high degree of business intelligence and be able to demonstrate the ability to handle the business side of the shop in order to enhance profitability.
- Proven ability to establish and implement effective parts and service processes.
- Excellent communication and customer service skills.
- Experience with Dealer Management Systems (DMS), Yamaha Marine-specific tools, and other service management tools.
