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Fixed Ops Director
Region Southeast /
Industry Marine
Position ID 3084
Our client is hiring its first-ever Fixed Operations Director. This is a high-impact leadership role responsible for overseeing the Parts & Service departments across multiple marine dealerships. A first for this business, this is an opportunity to carve your own path in this new leadership role.The mission is to improve efficiency, customer satisfaction, and profitability throughout with proactive leadership, improved operations and implementation of process and procedures. The ideal candidate will bring deep experience from the marine or powersports industry and have a strong track record in multi-location service and parts management.
Fixed Operations Director
Our Client:
Is a growing and progressive marine dealership group operating multiple locations across the Southeast U.S. The company is committed to delivering exceptional customer service, improving operational excellence, growing their footprint creating a family atmosphere for employees and customer alike.
The Opportunity:
Our client is hiring its first-ever Fixed Operations Director. This is a high-impact leadership role responsible for overseeing the Parts & Service departments across multiple marine dealerships. A first for this business, this is an opportunity to carve your own path in this new leadership role. The mission is to improve efficiency, customer satisfaction, and profitability throughout with proactive leadership, improved operations and implementation of process and procedures. The ideal candidate will bring deep experience from the marine or powersports industry and have a strong track record in multi-location service and parts management.
Benefits:
- Base salary plus profit-based annual bonus
- Health and dental insurance
- 401(k) retirement plan
Duties and Responsibilities:
- Manage all Parts & Service departments across all dealership locations
- Develop and implement strategies to improve operational efficiency and productivity
- Ensure exceptional customer service standards and satisfaction metrics
- Monitor departmental performance, profitability, and KPIs
- Collaborate with general managers and department heads to align goals and performance
- Support the recruitment, training, and development of Parts & Service personnel
Qualifications:
- 10+ years of experience in Parts & Service department leadership
- Industry experience in marine, RV or powersports is required
- Strong leadership, organizational, and communication skills
- Proven track record of improving department performance and profitability
- Comfortable working in a multi-location, high-volume environment
- Lightspeed experience a plus
