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Firearms Retail Operations Manager
Our client is a privately owned firearms training and retail operation that has become a trusted destination for those seeking to develop their shooting and weapons handling skills, confidence, and sense of community through firearms. With a focus on discipline, safety, and service, they’ve built a thriving and fast-growing operation, just outside the nation’s capital. They are welcoming of everyone, including new gun owners, firearms enthusiasts, competitive shooters, or Law Enforcement and Military personnel. This opportunity puts you at the heart of the business, leading from the front, and overseeing all elements of the retail operation, in a facility designed to inspire, and support individual growth. As their Retail Operations Manager, you’ll guide a dedicated team of capable professionals, further shape and refine the customer experience, and play a key role in the growth of a mission-driven business. If you're passionate about people, performance, and the firearms world as a whole, this role offers a chance to make a real impact, and serve in an integral part of this top-tier operation.
Firearms Retail Operations Manager
Our Client:
Our client is a premier, and privately owned firearms training and retail operation, dedicated to providing a world-class experience for anyone who enjoys shooting, structured training, and all things firearms, whether you're a first-time recreational shooter or a seasoned competitive marksman. Known for their disciplined approach, state-of-the-art facility, strong community engagement, and robust training course offerings, they’ve built a loyal following and a thriving business at the intersection of recreation, preparedness, and personal development.
The Opportunity:
This is an opportunity to lead the front-end operations of a high-profile, service-driven, world-class facility, where retail, membership, and customer experience intersect. The Retail Operations Manager will oversee everything from merchandise strategy and inventory control, to team leadership and day-to-day customer interactions and experience.
Benefits:
- Competitive salary
- Medical, dental, and vision benefits
- Employee discount on merchandise
- PTO
- 100% free use of the shooting range
- Strong team atmosphere in privately owned operation
- Excellent and highly skilled leadership throughout the organization
Duties and Responsibilities:
- Stay current on industry merchandise and trends
- Attend trade shows and pursue professional development
- Oversee retail and front desk operations, including merchandise and range safety personnel
- Manage inventory and maintain financial oversight
- Master POS system and retail procedures
- Develop merchandise displays and manage product strategy
- Ensure a safe, clean, and professional environment
- Schedule and manage staff; implement training and processes
- Promote memberships and manage sales programs
- Report issues, communicate with leadership, and foster innovation
Qualifications:
- 3–5 years of retail experience, ideally in management
- Strong customer service and communication skills
- Excellent organizational and leadership abilities
- Self-motivated with solid problem-solving and inventory control skills
- Adaptable, with ability to manage multiple priorities
- Working knowledge of the firearms industry and market
- Understanding of budgeting and Microsoft Office products
- Must be comfortable working around firearms and loud noise
- High school diploma required; references must show integrity and dependability
