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Fixed Operations Manager
Our client is hiring a Fixed Operations Manager for one of their premier on-water marinas with a full-service and parts department. This is a high-impact leadership role responsible for overseeing the Parts, Service, and Storage business at this location. This is an opportunity to carve your own path and showcase your leadership skills. The mission is to improve efficiency, customer satisfaction, and profitability through proactive leadership, improved operations, and implementation of streamlined processes and procedures. Success in this role could lead to advancement into a Fixed Operations Director-level position. The ideal candidate will bring deep experience from the marine or powersports industry, with five or more years in marine or mechanical service leadership and hands-on leadership of service technicians.
Our Client:
A growing and progressive marine dealership group operating multiple locations in the Upper Midwest. The company is committed to delivering exceptional customer service, improving operational excellence, growing their footprint, and creating a family atmosphere for employees and customers alike. Voted in the top 10 of the Top 100 Marine Dealers in North America, they rank in the top 10 with every boat brand they represent. They offer onsite and mobile service options and one of the largest selections in the Midwest.
The Opportunity:
Our client is hiring a Fixed Operations Manager for one of their premier dealerships with a full-service and parts department. This is a high-impact leadership role responsible for overseeing the Parts, Service, and Storage business at this location. This is an opportunity to carve your own path and showcase your leadership skills. The mission is to improve efficiency, customer satisfaction, and profitability through proactive leadership, improved operations, and implementation of streamlined processes and procedures. Success in this role could lead to advancement into a Fixed Operations Director-level position. The ideal candidate will bring deep experience from the marine or powersports industry, with five or more years in marine or mechanical service leadership and hands-on leadership of service technicians.
Benefits:
- Base salary in excess of $100K plus incentive program with total earnings potential exceeding $150K
- Health and dental insurance
- 401(k) retirement plan with match
- Accident and disability insurance
- Employee discounts and demo opportunities
Duties and Responsibilities:
- Manage all Parts, Service and Storage operations
- Drive revenue and profitability growth
- Develop and implement strategies to improve operational efficiency and productivity
- Ensure exceptional customer service standards and satisfaction metrics
- Monitor departmental performance, profitability, and KPIs
- Provide leadership to a staff of 15+
- Support the recruitment, training, and development of Parts & Service personnel
- Implement cost-saving measures and improve throughput
Qualifications:
- 5+ years of experience in marine and/or mechanical service department leadership
- Industry experience in marine, RV, or powersports is required; marine is preferred
- Strong leadership, organizational, and communication skills
- Proven track record of improving department performance and profitability
- Comfortable working in a high-volume environment; multi-location experience is a plus
- Lightspeed experience is a plus
- Experience in managing large volume boat storage business is a plus
