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Service Manager
Region Southeast /
Industry Powersports
Position ID 3141
We are seeking an experienced and passionate Service Manager to lead and grow the service department, build a high-performing team, and foster a performance and quality-driven culture with a customer-centric mindset. This is an opportunity to hire your own advisor, shape your department’s culture, and make an impact in a dealership that values leadership and European motorcycle expertise.
Service Manager
Our Client:
A progressive, multi-line European powersports dealership in the Southeast region. This dealership carries premium brand product lines and enjoys a strong market share. Located in a premier market in the Southeast region with access to great riding. Our client offers a dynamic and performance-driven work environment in a first-class facility with a focus on customer experience and work-life balance for the team.
The Opportunity:
We are seeking an experienced and passionate Service Manager to lead and grow the service department, build a high-performing team, and foster a performance and quality-driven culture with a customer-centric mindset. This is an opportunity to hire your own advisor, shape your department’s culture, and make an impact in a dealership that values leadership and European motorcycle expertise.
Benefits:
- Annual Compensation Potential: $80,000 – $90,000
- Opportunity to build and grow your own service team
- Work with premium European brands including BMW and Ducati
- Supportive dealership environment with a strong reputation
- 5-day work week
- PTO plans
- Relocation assistance available
- Opportunities for growth and professional development
- Work in a high-energy, customer-focused environment
- Collaborative and customer-focused work environment
- Full benefits package plus stock purchase options
Duties and Responsibilities:
- Act as a visible leader in the dealership, upholding customer service standards
- Lead and manage the service department team to optimize productivity
- Maximize technician skill levels through training and task assignment
- Set and communicate sales goals and service standards
- Motivate team members to achieve high-quality service results
- Provide leadership to enhance technician skills and capabilities
- Follow up with customers to ensure satisfaction and drive service volume growth
- Recruit and hire key service department staff, including an advisor
Qualifications:
- 2+ years of experience in a service department within a motor vehicle dealership
- BMW and Ducati experience – highly valuable
- Proven powersports management experience
- Lightspeed experience – highly valuable
- Familiarity with filing warranty claims and managing schedules
- Strong customer service skills and technology-minded approach
- Current motorcycle license or ability to obtain one
- Familiarity with Windows-based computer software
- Passion for powersports brands and desire to grow a department
