Ready for your
next adventure?
Marine Service Manager
Region Midwest /
Industry Marine
Position ID 3147
Step into a leadership role with a nationally recognized and highly esteemed marine dealership, known for its exceptional service, strong customer relationships, and consistently high performing team. As Marine Service Manager, you’ll oversee service operations, mentor skilled technicians, and ensure every customer leaves with an unmatched service experience. All of this comes in a location offering the best of both worlds — an affordable cost of living, vibrant local culture, and easy access to rivers, lakes, and outdoor recreation.
Marine Service Manager
Our Client:
Our client is a highly respected, longstanding leader in the marine industry, recognized nationally for their excellence, consistency, and stellar service department. With deep roots in the boating community and a reputation for exceptional customer service, they have cultivated an environment where passion for the water meets professional growth. Their modern facilities, strong leadership team, and commitment to excellence create an opportunity that is both professionally rewarding and personally fulfilling. This consistently top performing Mercury Marine dealer is an organization that values integrity, innovation, initiative, and the success of both their employees and their customers, making it a rare and exciting place to advance your career.
The Opportunity:
In this key leadership position, the Marine Service Manager will take charge of a high-performing service department, leading from the front with a hands-on, customer-first approach. You’ll be entrusted with driving operational excellence, enhancing profitability, and ensuring a consistent, premium service experience for every customer at this historic dealership. Backed by premium brands, and decades of proven success, you’ll have the resources, team, and leadership support to make a tangible impact from day one. This is your chance to step into a role where your expertise and leadership will be valued, your contributions will be visible, and your career will thrive in a stable, growth-focused environment.
Benefits:
- Competitive salary based on experience, with an end of the year bonus in place based on several variables and performance
- Comprehensive benefits package (medical, dental, vision, 401K with 3% company match, etc.)
- Financial relocation assistance available
- Direct access to ownership
- Working for a dealership that values and consistently evolves to retain their employees, provide a quality working environment, and a proper work/life balance
Duties and Responsibilities:
- Lead and oversee daily operations of the service department, ensuring optimal efficiency and quality control on all vessels and services performed
- Continuously refine service processes as needed to improve productivity, profitability, and customer retention
- Mentor, train, and support Technicians and service staff, fostering professional growth and technical excellence
- Manage the workflow of the shop and individual personnel, catering to their strengths and existing workload to promote greater efficiency
- Implement and enforce consistent quality and inspection standards to ensure flawless customer delivery
- Provide direct technical support in diagnostics and repair as needed
- Build and maintain strong customer relationships, managing expectations and resolving concerns proactively
- Collaborate closely with Parts and Warranty teams for seamless operations
- Recruit, onboard, and retain top tier service personnel
- Track, analyze, and act upon key performance indicators to drive department success
- Support other business functions as required, including oversight of storage operations
- Facilitate meaningful growth in service revenue, shop efficiency in decreasing lead times, and ensuring the highest level of customer experience at all times
Qualifications:
- Mercury Marine & Mercruiser certifications and multi-year experience as a Service Manager in a Mercury Marine dealership
- Prior experience as a Marine Service Manager strongly preferred; Lead Techs or Shop Foremen with strong and demonstrated leadership skills and several years of experience will be considered
- Hands-on approach to leadership, including active involvement in training, troubleshooting, and workflow optimization
- Strong background in diagnostics, repairs, and service operations pertaining to marine engines
- High degree of business intelligence and ability to manage the business side of the shop to enhance profitability
- Proven ability to establish and implement effective service processes
- Excellent communication and customer service skills
- Experience with Dealer Management Systems (DMS), Mercury Marine-specific tools, and other service management tools
