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Service Manager
Region Southeast /
Industry RV
Position ID 3240
This opportunity is with a well established, family owned dealership that has built its reputation on stability, integrity, and a true customer-first mindset. With decades of success and a strong alignment to premium product lines, the organization offers a high performing yet supportive environment where leadership is engaged and long-term growth is a priority. The Service Manager will step into a key leadership role overseeing a busy, well developed operation, with the ability to make an immediate impact by enhancing processes, driving performance, and leading a tenured team. Situated in a desirable and expanding community, the location offers a compelling lifestyle with access to outdoor activities, wide open spaces, and recreational options that make it an attractive place to live for individuals and families alike.
Service Manager
Our Client:
Our client is a long-established, family-owned RV dealership with a multi-decade legacy built on stability, integrity, and a deeply rooted customer-first philosophy. Representing a portfolio of premium, high-quality towable products, the organization has earned a strong reputation for aligning with top-tier brands and delivering a level of service that prioritizes doing the right thing, even when it comes at a cost. With consistent ownership, a financially sound foundation, and a modern, expanded facility in a growing suburban market, the dealership has cultivated a loyal customer base and a supportive, team-oriented culture with strong employee tenure, particularly within the service operation. Leadership remains actively engaged and committed to professionalism, operational excellence, and continued growth, making this an opportunity to step into a stable yet evolving environment where impact can be both immediate and lasting.
The Opportunity:
This is a high-impact leadership opportunity for an experienced Service Manager to take ownership of a busy, established service operation within a well-regarded RV dealership. The role is suited for a hands-on leader who can bring structure, accountability, and performance-driven management to a high-volume environment. You will oversee the full service function, leading a diverse team across advising, technical, and support roles, while driving efficiency, profitability, and customer satisfaction. This position is ideal for someone who understands how to elevate an already successful operation by implementing best practices, strengthening processes, and optimizing overall fixed operations performance.
Benefits:
- Competitive compensation package with lucrative total earning potential
- Medical, dental, and vision insurance
- 401K with 4% employer match
- Paid Time Off (PTO)
- Long term potential in a promote from within culture
Duties and Responsibilities:
- Lead and manage all aspects of the service department, including Service Advisors, Technicians, Lot Porters, and Detail staff
- Drive department performance by improving efficiency, productivity, and overall profitability
- Monitor and manage key service metrics including labor efficiency, effective labor rate, technician productivity, and service absorption
- Oversee workflow and scheduling to ensure timely completion of service and repair orders
- Collaborate closely with the parts department to ensure proper inventory levels, availability, and turnaround times
- Foster a strong, collaborative relationship with the parts team to ensure seamless communication, minimize downtime, and enhance overall fixed operations efficiency and profitability
- Ensure accurate and timely processing of warranty claims in alignment with manufacturer requirements
- Establish and enforce service processes, policies, and quality control standards
- Coach, mentor, and develop team members to improve performance, accountability, and retention
- Address and resolve customer concerns with a focus on delivering a high-quality service experience
- Maintain a safe, organized, and compliant work environment within the service facility
Qualifications:
- Minimum of 3 years of experience in a Service Manager role; 5+ years strongly preferred
- Prior experience within the RV industry is strongly preferred; candidates from automotive, powersports, marine, or other relevant industries may be considered
- Proven ability to lead and manage a multi-functional service team in a high-volume environment
- Strong understanding of fixed operations, including the relationship between service, parts, and warranty
- Demonstrated experience managing and improving key performance metrics such as service absorption, technician productivity, labor efficiency, effective labor rate, and gross profit
- Experience working with a Dealer Management System (DMS) and service-related software platforms
- Strong organizational, leadership, and problem-solving skills
- Ability to implement process improvements and drive operational consistency
- Excellent communication skills with both internal teams and customers
- Results oriented mindset with a focus on accountability, performance, and continuous improvement
