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Fixed Operations Director
Region Midwest /
Industry RV
Position ID 3249
This is an opportunity to step into a high-impact leadership role with a well-established, multi location dealership group that values operational excellence, long term stability, and a strong team culture. With responsibility across multiple locations and the potential to expand scope, the position is ideal for someone who thrives on building processes, driving consistency, and developing high performing teams. Backed by engaged ownership and a forward looking mindset, the organization is well positioned for continued growth, offering the right leader a chance to leave a lasting mark while enjoying the benefits of a stable, well run business, within a market that offers a practical cost of living and a comfortable pace of life.
Fixed Operations Director
Our Client:
Our client is a well-established, family owned RV dealership group with a strong presence across multiple markets, known for its commitment to customer satisfaction and long term relationships. With a reputation built on integrity, operational stability, and consistent growth, the organization has developed a loyal customer base and a high-performing team culture. Leadership is deeply invested in the business and actively supports initiatives that drive process improvement, employee development, and a best in class ownership experience for customers, with a continued focus on strengthening service and parts operations as a key driver of future performance.
The Opportunity:
The Fixed Operations Director will be tasked with leading and optimizing all aspects of service, parts, and warranty operations across a multi-store platform, initially focused on two locations with potential for expanded scope. This role is designed for a leader who can bridge strategy and execution, someone who can assess current operations, identify opportunities for improvement, and implement scalable processes that drive performance. From team development and KPI management to enhancing the customer experience and increasing departmental profitability, this position offers a unique opportunity to build structure and elevate fixed operations within a stable, growth-oriented organization.
Benefits:
- Competitive compensation with a variable component based on broader organizational fixed operations performance
- Medical, dental, and vision benefits
- 401(k) plan with match
- PTO
- Relocation assistance for the right candidate
- Strong team-oriented environment within a privately owned dealership group
- Direct access to Dealer Principal
Duties and Responsibilities:
- Provide leadership and oversight of all fixed operations functions across multiple dealership locations, including service, parts, and warranty
- Drive consistency in processes, policies, and performance standards across rooftops to ensure operational alignment and efficiency
- Establish, monitor, and hold teams accountable to key performance indicators (KPIs) related to labor sales, gross profit, absorption rate, parts turns, and overall departmental profitability
- Partner with location-level managers to develop and execute strategies that improve service throughput, technician productivity, and customer satisfaction
- Recruit, develop, and retain high-performing service, parts, and warranty personnel, while building a strong leadership bench at each store
- Implement training programs and performance management processes to elevate team capability and accountability across all fixed operations functions
- Evaluate current workflows and systems, identifying opportunities to streamline operations, reduce inefficiencies, and improve overall performance
- Collaborate closely with executive leadership and ownership to provide regular reporting, share performance insights, and support data-driven decision making across the organization
- Partner with executive leadership to develop and execute short- and long-term fixed operations strategies aligned with company growth objectives
- Ensure all locations maintain compliance with manufacturer requirements, warranty standards, and internal operational guidelines
- Oversee warranty administration processes to ensure timely, accurate claim submission and reimbursement optimization
- Foster a culture focused on delivering a best-in-class customer experience, resolving escalated customer concerns when necessary
- Work closely with sales leadership to support reconditioning, PDI processes, and overall inventory readiness
- Monitor and manage departmental budgets, expenses, and resource allocation across multiple locations
- Leverage reporting tools and dealership systems to analyze performance trends and make data-driven decisions
- Lead regular performance reviews and operational audits at each location to ensure adherence to standards and continuous improvement
- Support expansion efforts by helping onboard and integrate additional locations into the fixed operations structure as needed
Qualifications:
- 5+ years of experience in a fixed operations leadership role (Service, Parts, or Fixed Ops Director level) within a dealership environment
- Multi rooftop or regional oversight experience strongly preferred
- RV industry experience highly preferred; candidates from adjacent dealership models (automotive, powersports, marine, heavy equipment) will be considered
- Proven track record of driving performance across service and parts departments, including improvements in profitability, efficiency, and customer satisfaction
- Strong understanding of fixed operations KPIs, including but not limited to, absorption rate, technician productivity/efficiency, and parts inventory management
- Experience leading, developing, and holding accountable department managers and frontline teams across multiple locations
- Demonstrated ability to implement processes, standardize operations, and drive consistency across rooftops
- Proficiency with dealership management systems (DMS) and CRM platforms, with the ability to use reporting and data to drive operational decisions
- Solid understanding of warranty processes, compliance requirements, and reimbursement optimization
- Strong financial acumen, with experience managing budgets, controlling expenses, and contributing to overall store profitability
- Excellent communication and leadership skills, with the ability to influence at all levels of the organization, including ownership and executive leadership
- Hands on leadership style with a willingness to be present in store and engaged with teams as needed
- Highly organized, detail oriented, and capable of managing multiple priorities in a fast paced, multi-location environment
- Prior experience working up through dealership operations (service, parts, and warranty related roles) strongly preferred
