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Service Manager
Region MidAtlantic /
Industry Marine, RV
Position ID 3253
An exciting leadership opportunity for a proven RV Service Manager to oversee a dynamic and expanding service operation within a high-quality dealership environment, known for their world class customer experience. This role blends operational leadership, team development, and strategic impact, with visibility across both RV and marine service departments. Backed by experienced ownership and a culture that values professionalism and accountability, this position offers the chance to elevate performance, drive results, and be part of a company entering its next phase of growth.
RV & Marine Service Manager
Our Client:
Our client is a longstanding, customer-focused RV and Marine dealership with a strong regional presence and a track record of consistent growth. They are recognized as a go-to destination for premium recreational vehicles and exceptional customer experiences, supported by quality facilities and forward-thinking leadership. The organization fosters a collaborative and supportive environment where employees are valued, recognized for their contributions, and encouraged to grow professionally as the business continues to expand.
The Opportunity:
This is an excellent opportunity for a proven Service Manager to lead a high-performing RV and Marine service operation within a well-established dealership. The role is responsible for overseeing all aspects of service operations, driving technician productivity, operational efficiency, and delivering an exceptional customer experience. This hands-on leadership position requires strong expertise in fixed operations, team development, and continuous improvement, while working closely with leadership to align service performance with broader business objectives and growth initiatives.
Benefits:
- Competitive compensation with performance-based bonus opportunities
- Medical and dental benefits
- 401K plan
- Relocation assistance available for the right candidate
- Paid training and continuing education opportunities
- Strong team-oriented culture within a privately owned dealership group
- Excellent leadership and direct access to senior decision-makers
Duties and Responsibilities:
- Lead all day-to-day operations of the RV and Marine service department
- Manage, mentor, and develop service staff including technicians and advisors
- Drive technician productivity through scheduling and workflow management
- Ensure timely, accurate completion of service work while minimizing comebacks
- Oversee service write-ups and maintain high levels of customer satisfaction
- Monitor department KPIs including labor sales, gross profit, and efficiency
- Collaborate with parts department to ensure inventory alignment and workflow efficiency
- Ensure compliance with warranty and manufacturer requirements
- Identify and implement process improvements to enhance performance and profitability
- Maintain a safe, clean, and organized service environment
- Collaborate with leadership on strategic planning, budgeting, and forecasting
Qualifications:
- 3–5+ years of Service Manager experience within the RV industry
- Marine service experience is highly preferred
- Strong knowledge of fixed operations including service and parts
- Experience managing service department P&L and driving financial performance
- Proven ability to improve technician productivity and operational efficiency
- Hands-on leadership experience building and developing service teams
- Proficiency with dealership management systems (DMS)
- Strong understanding of service workflows and shop capacity planning
- Experience with warranty processes and claims submission
- Excellent communication, organizational, and multitasking skills
- Strong financial acumen and data-driven decision-making ability
