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Fixed Operations Manager - Boat & Yacht Dealership
Region Northeast /
Industry Marine
Position ID 3254
Our Client: Our client is a leading retailer in the recreational marine industry, offering premium products and a comprehensive suite of services that support customers throughout the full ownership lifecycle. The organization generates strong recurring revenue through high-margin service offerings, including repair, storage, and parts support. This is a rare opportunity to join a highly respected company known for operational excellence and customer commitment.
Fixed Operations Manager - Boat & Yacht Dealership
Our Client:
Our client is a leading retailer in the recreational marine industry, offering premium products and a comprehensive suite of services that support customers throughout the full ownership lifecycle. The organization generates strong recurring revenue through high-margin service offerings, including repair, storage, and parts support. This is a rare opportunity to join a highly respected company known for operational excellence and customer commitment.
The Opportunity:
We are seeking a Fixed Operations Manager to oversee and optimize all service-related functions, including service, parts, and facility operations. This role is responsible for driving profitability, operational efficiency, and high customer satisfaction across multiple departments. The ideal candidate is a hands-on leader who can develop teams, improve processes, and deliver consistent, high-quality customer experiences.
Duties and Responsibilities:
- Develop and manage budgets, performance targets, and operational plans for service-related departments
- Lead, coach, and develop department managers to drive accountability and performance
- Improve operational efficiency and profitability while maintaining a strong customer focus
- Ensure a seamless and high-quality service experience that drives repeat business and customer loyalty
- Oversee warranty processes and ensure compliance with internal standards and external requirements
- Maintain adherence to safety, environmental, and regulatory standards
- Implement training and development programs to strengthen team capabilities and consistency
- Recruit, hire, and retain top talent while fostering a positive, performance-driven culture
- Ensure facilities and operational areas are well-maintained, organized, and function efficiently
- Partner with leadership to identify trends, opportunities, and continuous improvement initiatives
Qualifications:
- Experience leading multi-department service or operations teams
- Strong financial and operational acumen with a track record of improving performance
- Excellent leadership, communication, and interpersonal skills
- Ability to build, develop, and motivate high-performing teams
- Knowledge of compliance, safety standards, and operational best practices
- Strong organizational and problem-solving abilities
- Drives both customer satisfaction and operational results
- Build strong, accountable teams focused on performance and service excellence
- Maintains a continuous improvement mindset
- Leads with professionalism and a customer-first approach
Benefits:
- Competitive compensation package
- Comprehensive benefits included
