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Marine Operations Manager
Region West Coast /
Industry Marine
Position ID 3257
Our Client: Our client specializes in delivering high-performance yachts to an affluent and globally diverse clientele. They represent a portfolio of premier yacht and boat manufacturers, offering a wide range of vessels tailored to varying lifestyles and recreational preferences. Our client emphasizes a consultative, service-driven approach, supported by a knowledgeable team focused on delivering a seamless, elevated purchasing experience. In addition to sales, the company provides ongoing client support to enhance long-term ownership satisfaction. Its reputation is built on premium service, strong brand partnerships, and a commitment to excellence within a competitive market
Fixed Operations Manager – Service & Aftermarket
Our Client:
Our client specializes in delivering high-performance yachts to an affluent and globally diverse clientele. They represent a portfolio of premier yacht and boat manufacturers, offering a wide range of vessels tailored to varying lifestyles and recreational preferences. Our client emphasizes a consultative, service-driven approach, supported by a knowledgeable team focused on delivering a seamless, elevated purchasing experience. In addition to sales, the company provides ongoing client support to enhance long-term ownership satisfaction. Its reputation is built on premium service, strong brand partnerships, and a commitment to excellence within a competitive market
The Opportunity:
We are seeking a Fixed Operations Manager to oversee and optimize all service-related functions, including service, parts, and facility operations. This role is responsible for driving profitability, operational efficiency, and high customer satisfaction across multiple departments. The ideal candidate is a hands-on leader who can develop teams, improve processes, and deliver consistent, high-quality customer experiences.
Duties and Responsibilities:
- Develop and manage budgets, performance targets, and operational plans for service-related departments
- Lead, coach, and develop department managers to drive accountability and performance
- Improve operational efficiency and profitability while maintaining a strong customer focus
- Ensure a seamless and high-quality service experience that drives repeat business and customer loyalty
- Oversee warranty processes and ensure compliance with internal standards and external requirements
- Maintain adherence to safety, environmental, and regulatory standards
- Implement training and development programs to strengthen team capabilities and consistency
- Recruit, hire, and retain top talent while fostering a positive, performance-driven culture
- Ensure facilities and operational areas are well-maintained, organized, and functioning efficiently
- Partner with leadership to identify trends, opportunities, and continuous improvement initiatives
Qualifications:
- Experience leading multi-department service or operations teams
- Strong financial and operational acumen with a track record of improving performance
- Excellent leadership, communication, and interpersonal skills
- Ability to build, develop, and motivate high-performing teams
- Knowledge of compliance, safety standards, and operational best practices
- Strong organizational and problem-solving abilities
- Drives both customer satisfaction and operational results
- Build strong, accountable teams focused on performance and service excellence
- Maintains a continuous improvement mindset
- Leads with professionalism and a customer-first approach
Benefits:
- Competitive compensation package
- Comprehensive benefits included
