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Parts Associate
Region Midwest /
Industry RV
Position ID 3262
This is an opportunity to join a highly respected and growth oriented dealership operation that values teamwork, customer relationships, and promoting from within. Employees are supported by experienced leadership, strong internal systems, and a culture that rewards reliability, work ethic, and long term commitment. The surrounding region provides an appealing balance between suburban convenience and country style living, making it attractive for individuals and families alike. With easy access to multiple population centers, the area offers a lower cost of living without sacrificing convenience, along with abundant opportunities for outdoor recreation including RV travel, parks, lakes, trails, hunting, fishing, and countless weekend getaway destinations.
Parts Associate
Our Client:
Our client is a time tested, rapidly growing, and family owned RV dealership group with a strong reputation for providing an exceptional experience to their customers. With rooftops numbering in the double digits, and decades of history, they’ve created a process driven, team oriented culture that values doing what’s right for the customer above all else, and they’ve amassed a loyal following as a result. Their business continues to grow, fueled by an energetic and affluent customer base and a commitment to continuous improvement. Leadership emphasizes long term fit over quick fixes and seeks individuals who are aligned with their systems, culture, and values. This is the type of organization to seek to promote from within first, and loyalty is rewarded.
The Opportunity:
This particular location has a brand new, state of the art facility, and is looking to add an experienced customer-focused Parts Associate to its team. This is a front line position where you’ll interact directly with both customers and internal departments to support parts sales, service operations, and inventory management efforts. The right candidate will be friendly, organized, analytical, and self motivated, as well as comfortable helping customers on the floor one moment and processing orders, stocking shelves, or engaging with vendors the next. This role is ideal for someone who enjoys a fast paced retail environment, takes pride in both the customer experience and back end execution, and enjoys working in an operation where they are truly valued and can stick around and build a long term career.
Benefits:
- Competitive compensation package
- Medical, dental, and vision insurance
- 401K with company match
- Health Savings Account (HSA)
- Life Insurance
- Disability Insurance
- Paid Time Off (PTO)
- Strong, long tenured store leadership
Duties and Responsibilities:
- Deliver outstanding customer service via in-store, phone, text, and email interactions
- Assist with parts lookups, orders, and product recommendations; maintain thorough documentation and order tracking
- Provide retail walkthroughs to new RV customers, aiming to educate and outfit them with key parts and accessories
- Upsell and cross-sell relevant items based on needs, applications, and usage scenarios
- Maintain showroom and retail space, including restocking, stickering, dusting, and merchandising
- Process sales at the counter and bill parts on service work orders as needed
- Receive and verify parts shipments, label items, and ensure proper documentation and inventory entry
- Track special orders and drop-ship items; communicate clearly with customers throughout the process
- Notify customers when parts are ready for pickup and follow up on uncollected orders
- Conduct rolling inventories with a full store cycle completed quarterly
- Re-price and re-sticker inventory as directed; process returns to vendors for obsolete or slow-moving items
- Keep work and storage areas clean, organized, and well-maintained
- Monitor reorder points; place stock orders daily and adjust inventory levels as needed
- Stay up to date on new products and supplier offerings
- Meet individual and departmental sales goals
- Support other duties and initiatives as assigned
Qualifications:
- Prior experience in a dealership parts department is required; while this could be RV, Automotive, Marine, Powersports, or Outdoor Power/Heavy Equipment/Ag, there is a very strong preference for candidates with RV dealership or RV service center experience
- Possesses a customer first mindset with strong communication and problem solving skills
- Ability to multitask efficiently in a busy retail and service-driven setting
- Solid organizational skills, analytical in nature, with a detail oriented and proactive approach
- Familiarity with DMS (dealer management systems), inventory control systems, and point of sale software is required
- Willingness to work in a role where you will be on your feet, engage with customers, and maintain a clean, professional workspace
- Self motivated, dependable, and excited to contribute as a team player, to a cohesive unit
