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Service Manager
Region Southeast /
Industry Marine
Position ID 3263
Our client is a leading retailer in the recreational marine industry, offering premium products and a comprehensive suite of services that support customers throughout the full ownership lifecycle. The organization generates strong recurring revenue through high-margin service offerings, including yacht sales, repair, storage, and parts support. This is a rare opportunity to join a high-volume, high-revenue location for a respected company known for operational excellence and customer commitment.
Service Manager
Our Client:
Our client is a leading retailer in the recreational marine industry, offering premium products and a comprehensive suite of services that support customers throughout the full ownership lifecycle. The organization generates strong recurring revenue through high-margin service offerings, including yacht sales, repair, storage, and parts support. This is a rare opportunity to join a high-volume, high-revenue location for a respected company known for operational excellence and customer commitment.
The Opportunity:
The Service Manager is responsible for overseeing the service department and service team. This is a high-volume department with a team of 20+ technicians. Responsibilities include working with the customer (internal or external) to obtain the information required to perform the work on the boat, and following through to ensure the work is completed correctly and in a timely manner.
Duties and Responsibilities:
- Oversee day-to-day service operations, including scheduling and distribution of work for service advisors, technicians, and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
- Hire, train, motivate, coach, monitor, and evaluate the performance of all service team members.
- Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine the time allotted for the work, and follow up on timely completion.
- Greet customers and determine needs, providing clear and precise instructions on the work order for the service team.
- Promote the sale of additional labor services, parts, and accessories in a professional manner for each customer.
- Estimate the cost of repairs and prepare itemized work orders listing the costs of parts and labor.
- Coordinate technical and product knowledge training for the service team and provide technical assistance as needed.
- Routinely inspect the quality of work performed as required, prior to delivery to the customer.
- Implement safe, effective, and efficient work procedures.
- Maintain production reports on all service staff.
- Ensure continuous financial growth of the department, develop and exceed budgets, and manage expenses and department profitability.
- Internal/external customer satisfaction
- Monitor and grow service department gross profits
- Timeliness and accuracy of paperwork
Qualifications:
- Managed a team larger than 15 employees
- Highly organized and able to prioritize key initiatives
- Hyper customer service focused with excellent communication skills
- More than 15 years of experience managing high-volume and high-touch service departments
- Ability to conduct safety and training programs
Benefits:
- Competitive compensation package
- Comprehensive benefits included
