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Delivery & Accessory Sales Coordinator
Region Midwest /
Industry RV
Position ID 3277
This opportunity places you at the center of the customer ownership journey, serving as a trusted liaison from the time an RV is purchased through delivery and beyond. In this highly visible role, you will guide customers through the buying and outfitting process, coordinating with multiple departments, educating new owners, and ensuring that they feel confident, informed, and excited about their purchase. With involvement in nearly every RV delivery, the position offers numerous opportunities to build relationships, identify customer needs, and recommend products, accessories, and services that enhance the ownership experience while also contributing to both dealership growth and personal earning potential. Success in this role comes from creating a seamless transition from the sales process into long term ownership, establishing trust, introducing customers to aftersales support resources, and delivering an experience that encourages loyalty, repeat business, and positive word of mouth referrals. For professionals who enjoy customer interaction, who have the sales gene and excel in consultative selling, and who seek to make a meaningful impact on both customer satisfaction and business performance, this role offers a unique combination of variety, responsibility, and career opportunity, with the earning potential directly influenced by your abilities, and not just your time.
Delivery & Accessory Sales Coordinator
Our Client:
Our client is a respected and steadily growing dealership serving outdoor recreation enthusiasts through a customer first, relationship focused business model. Consistently recognized among the industry’s top dealerships in North America, they have cultivated a reputation as a trusted destination for both RV and marine customers alike through strong repeat business, operational consistency, and a commitment to doing things the right way. Leadership values professionalism, accountability, and teamwork, while providing employees with the tools, inventory, and support needed to build long term success within the organization.
The Opportunity:
Our client is seeking a dependable and customer-oriented professional to take ownership of a key role supporting both fixed operations and customer deliveries. Acting as the bridge between customers and multiple dealership departments, this individual will coordinate RV deliveries, facilitate communication between teams, identify opportunities to recommend valuable products and services, and support the ongoing success of the dealership's parts and camp store operations. This opportunity is well suited for a service advisor, writer, or customer-facing sales professional who excels at communication, enjoys helping customers find solutions, and is motivated by the ability to influence both customer satisfaction and revenue growth. Offering a unique blend of customer interaction, consultative sales, operational coordination, and retail responsibility, this position provides a level of variety and ownership that is difficult to find in more traditional service, sales, or parts roles.
Benefits:
- Lucrative compensation package with hourly + a variable component relative to all parts and accessories sales short of online only
- Well established and time tested dealership employer, and a customer base with consistent repeat and referral business
- Paid vacation program with increasing PTO allowance based on tenure
- Paid holidays for fulltime employees
- Medical and dental insurance offerings
- Company contribution toward employee and dependent health insurance premiums
- Health Savings Account (HSA) option available
- 401(k) retirement plan with company contribution/employer match
- Stable, family owned dealership environment with long term career potential
- Team oriented culture centered around integrity, excellence, and customer satisfaction
Duties and Responsibilities:
- Coordinate and schedule RV deliveries while serving as the primary point of contact for customers throughout the delivery process.
- Review purchase agreements, accessory selections, and delivery requirements to ensure a seamless customer experience.
- Act as a liaison between sales, service, parts, finance, and customers to facilitate timely and successful vehicle deliveries.
- Manage all customer interactions on delivery day, ensuring a professional, informative, and positive ownership experience.
- Conduct customer delivery orientations and walkthroughs, educating new owners on RV features, systems, operational procedures, and best practices for successful ownership.
- Introduce customers to aftersales support resources, service processes, and ownership programs.
- Educate customers on available products, accessories, upgrades, and services that enhance their RV ownership experience.
- Develop and present customized accessory packages and upgrade options tailored to customer preferences, lifestyle needs, and travel plans.
- Process parts and accessory sales transactions accurately and efficiently.
- Assist walk-in customers with parts, accessories, and in-store purchases while delivering exceptional customer service.
- Maintain a clean, organized, and well-merchandised store environment with fresh displays, promotional items, and seasonal offerings.
- Work closely with marketing and department leaders to support promotions, special offers, and merchandising initiatives.
- Monitor inventory levels and collaborate with team members to maintain proper stock levels and product availability.
- Assist with inventory management activities, including receiving, stocking, cycle counts, and identifying slow-moving inventory.
- Maintain a high degree of current knowledge of RV parts, accessories, dealership offerings, and industry trends.
- Consistently demonstrate professionalism, dependability, strong communication skills, and a customer-first approach in all interactions.
Qualifications:
- Proven success in a customer facing dealership role is required. Candidates with experience as a Service Advisor, Service Writer, Parts Sales Representative, RV Sales Professional, Marine Sales Professional, Powersports Sales Professional, or similar dealership-based position are strongly encouraged to apply.
- Sales minded, with strong communication and interpersonal skills and the ability to build rapport and establish trust with customers.
- Demonstrated ability to confidently discuss products, services, pricing, and purchasing decisions with customers.
- Proven sales aptitude with the ability to identify customer needs and recommend value added products, services, and solutions at the time of and after the sale.
- Highly organized with the ability to manage multiple priorities, schedules, and customer interactions in a fast paced environment.
- Dependable, punctual, and committed to delivering a consistent and professional customer experience.
- Strong problem solving skills and the ability to adapt to changing customer needs and operational priorities.
- Ability to work effectively with cross functional teams, including sales, service, parts, and finance.
- Comfortable utilizing computer systems, dealership management software, point of sale systems, and other technology platforms.
- Self-motivated with a positive attitude, strong work ethic, and a customer first mindset.
- Ability to maintain a 5-day work week that includes: every Saturday on, every Sunday off, and one additional weekday off, with the flexibility to adjust the day of the week that you are off as desired.
