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Boat & Yacht Dealership Service Professional
Region Northwest /
Industry Marine
Position ID 2995
Our client is a long-standing, family-owned Marine dealer located in a beautiful city in the heart of the PNW. Surrounded by mountains, rivers, several high profile destinations, there is an abundance of options for outdoor activities. If you're looking to work for a dealership that values its employees and provides opportunities for growth, this is the place for you. They’re seeking an experienced Service professional to play a key role in their operation at their primary location. If you are a Marine service professional, have a good understanding what it takes to support a high volume service operation, are capable of driving shop efficiency, and excel at building relationships with OEMs, suppliers, and customers, this is the opportunity for you.
Boat & Yacht Service Professional - Pacific Northwest
Our Client:
Our client is situated amidst a vibrant city that is framed by natural landscapes, including a majestic mountain range and winding rivers, and the area itself boasts a temperate climate, perfect for year-round outdoor enthusiasts. They are a family-owned and time-tested Marine dealer that takes immense pride in providing the ultimate customer experience, top-tier full-service capabilities, and their stellar inventory of a wide range of vessels from premier OEMs. If you are seeking an opportunity to work for a dealership that places value in their employees, provides ample growth opportunities, and is situated in a desirable area that offers a host of lifestyle options for anyone, this is an excellent dealership to work for.
The Opportunity:
This is a great opportunity for a well-seasoned Service professional to take on a pivotal role in a dynamic, family-owned, and long-successful boat and yacht dealer in the Pacific Northwest. One aspect of this position that is unique is that they are open to multiple candidate profiles. This person will have ideally worked in multiple departments or capacities within a Marine retail service operation; the diversity of your knowledge and experience in this environment is your strength. They are seeking a candidate capable of driving efficiency in the shop, engaging and supporting customers in a professional manner, and someone to run point on developing and maintaining relationships with OEMs and suppliers, managing their parts inventory, and assisting with warranty claims. If you are a jack-of-all-trades within Marine service operations, and you seek to work for an excellent boat and yacht dealer in a beautiful part of the country, this is a great opportunity for you.
Benefits:
- Medical, dental, vision, hearing insurance
- 401K with 3% company match
- Financial relocation assistance for the right candidate
- Competitive salary
- Paid training
- Continuous training and support
- Strong team atmosphere
- Employment by a long-successful, family-owned, boat and yacht dealer
- The ability to exercise a great deal of autonomy with the full support and backing of upper management
- Excellent potential for growth and advancement as the business continues to grow
- Direct access and communication with upper management & dealer principal
Duties and Responsibilities:
- Greet and assist customers by addressing their parts and service needs, explaining service options and parts timelines clearly, and provide estimates, gain authorization for repair actions, and maintain communication with them while their vessels are in the shop, and follow-up communications after they leave.
- Deescalate disgruntled customers as needed, ensuring the highest level of customer service at all times.
- Schedule service appointments, assign work orders to Technicians based on competencies and parts availability, and manage the workflow of the shop to improve efficiency and decrease service timelines.
- Identify and execute on opportunities for upselling of parts, services, and accessories.
- Oversee and manage the parts inventory, performing cycle counts, monitoring inventory levels, ordering, receiving, and stocking parts, and ensuring their availability for service operations. Also establishing relationships with vendors and negotiating where applicable for the most equitable arrangement for the dealership.
- Maintain detailed service records, accurately tracking and filing invoices, and parts sales documentation.
- Edit, develop, and implement processes and procedures where applicable within service operations.
- Provide customers with technical assistance regarding parts and services where applicable, staying informed on developments in marine systems, parts compatibility, and new product offerings.
- Work closely with Technicians and other support staff to ensure seamless operations and clear and effective communication.
- Honest and regular reporting to upper management, proactively identifying issues and rectifying them, and set, monitor, and achieve KPIs/metrics for applicable departments.
- Maintain a safe and clean working environment and adhere to all company and industry regulations.
Qualifications:
- Minimum of 4 years of experience in service operations in a Marine dealership service department or dedicated Marine service operation.
- Experience in 2 of the following capacities, in a Marine service department: Tech/Shop Foreman, Service Advisor/Writer, Parts, or Warranty. The more of these areas you have experience in, the better.
- Knowledge and experience with Yamaha Marine systems, parts, and components.
- Experience in developing, editing, and implementing processes and procedures across multiple departments pertaining to Marine service operations.
- Must have excellent written and verbal communication skills, the ability to remain on an even keel in the face of adversity or high-stress situations, and the ability to engage customers with professionalism, and create solutions to problems for customers, and the dealership overall.
